We are pleased to announce an exciting job opportunity for the position of Global Customer Experience Manager .

This is a strategic leadership role responsible for ensuring outstanding post-sales customer experiences across all markets. The successful candidate will oversee global service backup operations, parts sales, and warranty processes, ensuring a seamless and efficient experience for our customers and partners worldwide.

Key Responsibilities

• Leading the global strategy for service support, spare parts availability, and warranty management
• Ensuring alignment across regions to deliver consistent and high-quality post-sales service
• Driving process improvements and efficiencies in parts distribution and warranty claim handling
• Collaborating with regional teams, technical support, and sales functions to enhance customer satisfaction and retention
• Monitoring customer outcomes and service performance ...