About the job Global Communications Centre Supervisor

The Global Communications Centre Supervisor is responsible to ensure the operational efficiency of their allocated division. The allocated division is responsible for global assistance services and related special contracts. You will be required to provide guidance and leadership to the operations teams, while ensuring that customer service standards are fully maintained.

Responsibilities 1. Management and Coordination: Manage and coordinate EMS cases, including emergency and planned transport, as well as non-medical matters, in alignment with internal protocols and client/site-specific requirements. Ensure the timely and appropriate escalation of cases to clients and/or management, following standard operating procedures (SOPs). Oversee the updating of the Computer-Aided Dispatch (CAD) system and billing control tools, maintaining accurate records for billing and administrative purposes. 2. Customer Relations: Handle inqui...