What you’ll do:

• The Subject Matter Expert (SME) plays a critical role in supporting the day-to-day operations of the WFA Americas team, working closely with the Team Lead. This position serves as a key resource for process knowledge and is the first point of contact for process-related activities such as new hire training, quality audits, peer coaching, and documentation reviews. The SME also contributes to continuous improvement initiatives and drives operational excellence across HR services.
• Ensure timely completion of all scheduled work in alignment with SLA commitments
• Monitor daily controls and elevate operational issues as needed
• Review and recommend updates to procedures based on control findings
• Prepare and deliver training materials for process‑related sessions
• Manage onboarding activities for new hires and deployments
• Create, maintain, and update process documentation
• Drive process excellence ...