German-Speaking Helpdesk Support Specialist (Junior)

Location: Porto, Portugal (On-site)

Overview

We are looking for a motivated and tech-savvy German-Speaking Helpdesk Support Specialist to join our team in Porto. This is an excellent opportunity for junior professionals who are passionate about technology and customer service and are looking to start or grow their career in IT support.

As a Helpdesk Support Specialist, you will provide first-line technical assistance to users, helping them resolve hardware, software, and system-related issues while ensuring an excellent support experience.

Key Responsibilities

• Provide first-level technical support via phone, email, and ticketing systems in German.
• Diagnose and troubleshoot hardware, software, network, and application-related issues.
• Assist users with account access, password resets, and system configurations.
• Log, track, and update incide...