Mercier Consultancy is excited to announce a vacancy for a German Speaking Customer Service Representative in our Public Transport Services Department for one of our clients. In this vital Entry Level role, you will assist German-speaking customers with inquiries related to public transport services, ensuring they have access to the information and support they need for their travel.

Your fluency in German will be key as you help clients navigate schedules, ticketing, route questions, and provide information about our transport services. Your commitment to excellent customer service will enhance customer satisfaction and promote the efficient use of public transport.

Responsibilities

• Provide outstanding customer service in German through phone, email, and chat regarding public transport inquiries
• Assist customers with ticket purchases, schedules, and service updates
• Resolve customer concerns and complaints in a timely and effective manner<...