Start date: 11 May 2026.

Brief CSSR Job Description

• Work for a prestigious airline brand on various work streams.
• Assist passengers with pre‑ and post‑flight travel‑related queries in the customer relations department in German and English.
• Use airline reservation systems and handle voice calls in English and German; may include written correspondence.
• Receive fully paid product and systems training.
• Daily interactions with international passengers with queries and compliments.
• Meet specific key performance indicators and maintain client service levels.
• Work in a demanding, time‑sensitive call centre environment.

Requirements

• Native level fluency in German, including verbal and written skills (advanced level may be considered).
• Located in South Africa.
• Permanent residence permit or South African ID holder only.
• Excellent computer litera...