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Job Description
We are currently recruiting German-speaking Customer Support Agents to join an exciting international retail customer service project based in Umhlanga, Durban.
This is an excellent opportunity for German speakers who want to work in a professional, fast-paced environment while gaining experience on a global retail campaign.
Key Responsibilities
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Support German-speaking customers via phone, email, and live chat
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Assist with retail-related inquiries including orders, deliveries, returns, and product information
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Provide accurate, professional, and customer-focused service
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Resolve customer issues and escalate complex cases when required
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Accurately document all customer interactions in internal systems
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Meet service quality, productivity, and customer satisfaction targets
Work closely with team leaders and colleagues...