• As a Supervisor on our team, you will:
• - Monitor and report team performance
  - Give agents feedback on their individual and motivate team members
  - Keep track of each agent’s training
  - Participate in the recruitment process close to HR Department
  - Organize and optimize shifts
  - Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
  - Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
  - Guide on selling techniques for complex outbound driven sales
  - Maintain knowledge and expertise associated with applications specific to individual customers

Requirements

-- Are bilingual or proficient in German plus advanced level of English

- Are talented to grasp a situation with many stakeholders and te...