About the role

We are looking for a German-speaking Customer Advisor to join our international banking operations team in Madrid. You will be the first point of contact for German-speaking clients, delivering outstanding service across phone, email, and chat channels.

What you will do

• Handle inbound queries from German-speaking customers regarding accounts, payments, and financial products
• Resolve issues efficiently while ensuring full regulatory compliance
• Document interactions accurately in CRM systems
• Collaborate with internal teams to cease complex cases
• Contribute to continuous improvement of the customer experience

What we are looking for

• German at C1/C2 level — written and spoken (mandatory)
• Spanish at B2 level or above (mandatory)
• Previous experience in customer service, banking, or finance preferred
• Strong communica...