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Genesys Contact Center Engineer

🏢
Cynet Systems
📍 Frisco, United States
📍
Location Frisco
📅
Posted June 19, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description


Job Description:

Responsibilities:
  • Provide L3 support for Client Contact Center components, including routing, reporting, and voice infrastructure.
  • Lead resolution of complex and escalated issues from L2 support.
  • Perform advanced troubleshooting and system diagnostics.
  • Collaborate with engineering and development teams for bug fixes and enhancements.
  • Provide technical guidance and mentorship to L2 support engineers.
  • Participate in architecture reviews and platform optimization initiatives.
  • Monitor system health and proactively identify and resolve issues.
  • Troubleshoot incidents related to Client Engage/Cloud, SIP Server, GVP, Workspace, and other modules.
  • Collaborate with L1 support and escalate unresolved issues to L3 or vendor support.
  • Perform root cause analysis and implement preventive measures.
  • Document incidents, resolutions, and standard ope...

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    📍 Location Details

    🌆
    City
    Frisco
    🗺️
    Country
    United States
    🚗
    Commute
    Local Area

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