At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

What You'll Be Doing

• Day to day leadership and direction of engineers and/or resources assigned to PureCloud account(s)
• Assist with management of team utilization while continually seeking innovative ways to improve operational efficiencies.
• Assess client needs and make configuration recommendations.
• Provide client support for reported issues, concerns or enhancements based on client requests, system or environmental generated alerts and vendor and/or manufacturer inquiry or notification.
• Diagnose reported issues through root cause analysis. This may include, but not limited to, client dialogue, system(s) and other research with team members, partners and clients. Follows-up, resolves and...