Overview

The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures that business requirements are translated into scalable, secure, and optimized contact center solutions. The architect works collaboratively with stakeholders across delivery, pre-sales, product, and client teams to ensure high-quality deployments and seamless integrations across technology ecosystems.

Client Engagement

- Collaborate with enterprise clients and solution teams to understand business objectives and define scalable architecture.

- Lead discovery and technical design workshops, translating complex business requirements into Genesys Cloud solution architectures.

- Support pre-sales efforts through technical assessments, solution scoping, and proposal design.

Solution Design and Implementation

- Own end-to-end architecture a...