Clément BOYER is currently Assistant Guest Relations Manager at Fairmont Hotels & Resorts Singapore. Working for the Accor group and if possible in Asia: this was the ambition of Clément Boyer, Vatelien class of 2015. His job today? Guest Relations Officer at the So Sofitel Bangkok Hotel in Thailand. In a group like Accor, the Experience & Satisfaction Manager is in charge of
monitoring customer satisfaction , compliance with
protocols
and
quality
control
procedures . “Checking compliance with over
300 standards , meeting clients at key stages in their stay with us, answering comments
on the net, processing questionnaires for our client base,” is all a part of his daily fare. He also shares
quality indicators
with other managers in the hotel in regularly scheduled meetings. This student, who attended Vatel in France and in the US , started out with a six-month management internship in this hotel, as part of the management training program which allows hote...