Responsibilities

• Implement staff training as deemed necessary


• Serve as the first point of contact with staff


• Ensure sufficient staff resources are in place to operate at maximum efficiency


• Support and motivate staff to achieve maximum output and profit


• Ensure that staff are incentivised where appropriate


• Liaise with key departmental heads

Strategies and Objectives

• Set and manage annual performance targets within the budget process


• Ensure that revenue and profitability targets set in the budget are met


• Ensure that operations contribute to the overall strategy and development of the business


• Deliver an excellent service to customers, providing ultimate satisfaction to drive growth


• Achieve and exceed company expectations


• Continuously monitor the marketplace through research and analysis


• Be ...