SUMMARY 

The General Manager directs the operation of an assigned unit by performing the duties  outlined below. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

These include the following: 

• Develop and maintain professional functional working relationships with IHOP restaurant hourly Team Members, Corporate and Regional Team Members, and guests. 

• Implement the IHOP 101 Training program for all restaurant hourly Team Members to improve unit operations and the guest experience. 

• Execute annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for assigned unit as defined by the current Standard Operating Procedures (SOP) and current operations plan. 

• Manage the restaurant floor and focus on regular contact with guests. Maintain the frequency of guest complaints within acceptable limits and handle complaints in a professional...