The Role

Reporting directly to the Regional Operations Director you will take the lead in ensuring daily operations run smoothly and to the highest standard. You will ensure all company procedures are followed, wage budgets are kept on track, and every department delivers great service safely and consistently. You will coach and develop your crew, keep an eye on standards, and play a key part in making Brent Cross a brilliant place to work and visit. You will continue to coach and grow your crew members and assist the wider business in being recognised as a Great Place to Work .

What we are looking for

Reporting directly to the Regional Operations Director, you will be a hands‑on operator who sets the tone for the whole site. You will be on the ground, working alongside your crew — especially during busy weekends and evenings — ensuring all company procedures are followed, wage budgets stay on track, and standards are consistently high. You will...