Key Responsibilities
Able to lead the setup and daily operations of a full 4S aftersales facility Drive workshop performance, ensuring productivity, quality, and turnaround times Build, lead, and develop teams across service, technical, parts, and warranty functions Develop and manage an effective parts inventory strategy to ensure availability and efficiency Oversee warranty and claims processes in line with manufacturer standards Enhance customer experience, satisfaction, and retention Take ownership of aftersales P&L and key performance metrics Ensure compliance with all safety, regulatory, and EV standards
Requirements At least 10 years of experience in automotive aftersales Minimum 5 years in a senior leadership role (e.g., Service Manager or Aftersales Head) Well verse in workshop operations and team leadership Experience within an authorised dealership or distributor environment Demonstrated ability to build, scale, and optimise aftersales operations
Xavier, Jianwei Wan...