Location
kuala lumpur
Posted
June 05, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
- Respond, diagnose, resolve, and track customer support queries across phone, email, and chat; ensure documentation is accurate and complete.
- Meet or exceed SLOs for response and resolution time; proactively manage queues to sustain performance.
- Maintain high CSAT and adhere to internal quality standards in ≥90% of audited cases.
- Assist L1/L2/Tiered teams: respond to consults from other technical support representatives using existing systems and tools; coach peers when needed.
- Este...