Our client, a Energy Services company, is looking for a GCC Customer Service Representative – Intermediate for their Remote location. Responsibilities:

+ Responsible to process and maintain customer request via emails and phone call in SAP CRM System

+ Responsible to create and maintain quotations/sales orders/service case in SAP CRM system

+ Responsible in managing customer escalation by working closely with internal stakeholders

+ Required to use existing procedures to problem solve customer escalation and follow up

+ Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders

+ Required to adhere to business, operation procedures and financial policy

Requirements:

+ One Stop Shop for customers for any type of Services requests.

+ Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch.