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GCC Analyst II

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DIGITAL REALTY
📍 Dublin, Ireland
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Location Dublin
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Posted May 31, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

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Job Description

The GCC Analyst acts as a coordination and escalation point, working closely with internal technical teams and external customers. You’ll operate in a structured, shift‑based environment, supporting service reliability and customer experience. Focusing on techincal queries and customer support, you will play a key part in our GCC team. 

  • Monitor data centre infrastructure and customer systems during assigned shifts
  • Triage alerts, incidents, and service requests in line with defined procedures
  • Coordinate incident response by engaging the appropriate technical teams
  • Track incidents through to resolution, ensuring clear and timely communication
  • Manage customer requests and escalations in line with SLAs
  • Maintain accurate documentation, logs, and shift handovers

  • 2+ years experience in a helpdesk, service desk, NOC, or customer service environment
  • Experience working in an international Business to Business environment (idea...

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    📍 Location Details

    🌆
    City
    Dublin
    🗺️
    Country
    Ireland
    🚗
    Commute
    Local Area

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