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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

**Job Description:**

**GBS Customer Service Team Leader**

**Job Summary**
This position is responsible for supporting the day-to-day execution of contact center operations within a designated team. Reporting to the Customer Service Supervisor, the Team Leader ensures adherence to established processes, service standards, and performance expectations. This role focuses on monitoring team pe...