Position Responsibilities

• Evaluate processed transactions within a defined sample size and turnaround time, ensuring compliance with both existing and newly introduced process and product guidelines.
• Thoroughly review and assess disputes submitted by processors or stakeholders by validating supporting documentation and comparing it against original audit findings.
• Partner with operations teams to ensure timely and effective implementation of remediation strategies addressing identified quality issues.
• Identify opportunities for process enhancement and actively support the development and implementation of improvement initiatives.
• Provide clear feedback and direction to teams regarding proper processing guidelines, highlighting associated risks including tax, legal, and compliance considerations.
• Maintain and update quality-related documentation to reflect current standards and procedures.
• Ensure all quality contr...