Responsibilities

• Provide real-time support for online game players
• Assist players via chat / tickets / in-game support system
• Handle gameplay-related inquiries such as account issues, gameplay rules, bugs, and technical concerns
• Monitor and ensure smooth in-game experience for players
• Investigate and escalate game issues to relevant teams when needed
• Handle player complaints and provide professional solutions
• Moderate in-game behavior and ensure compliance with game policies (toxic behavi...)