Become a pivotal part of Zeffy's mission as a Customer Support Specialist in Montreal. Assist nonprofits in enhancing their impact while managing innovative support projects in a hybrid work format.
Zeffy seeks a dedicated Customer Support Specialist to engage directly with our nonprofit clients, ensuring they utilize our platform effectively. Your role involves resolving inquiries via email and calls, along with spearheading improvement initiatives that elevate user experiences. You will thrive in an environment that values ambition and collaboration, working with passionate individuals supporting meaningful causes.
Key Responsibilities:
• Address inquiries from nonprofits and donors through email and calls
• Troubleshoot using internal resources and development support
• Maintain and enhance support documentation and tools
• Handle complex questions with confidence from the start
Requirements:
• Minimum of 6 months in customer support
• Strong bilingual ski...