Become a Bilingual Traveller Support Specialist at EF Educational Tours in Toronto. This full-time, hybrid position focuses on delivering outstanding customer service to students and parents across the country.
As part of this entry-level role, you will assist with travel arrangements for educational tours while maintaining excellent communication through various channels. You will work closely with colleagues from sales and operations, ensuring that inquiries are handled effectively and efficiently. Candidates should be ready to embrace various responsibilities in a vibrant and busy environment.
Key Responsibilities:
• Provide prompt customer support via email, phone, and chat
• Work collaboratively to resolve customer issues
• Engage in solutions-oriented problem-solving during interactions
• Escalate complex inquiries when required
• Manage several key tasks at once with precision
Requirements:
• Fluent in both English and French
• Strong multitasking a...