What you will do

• Analyze, troubleshoot, and resolve production issues related to live hiring events and platform functionality;
• Collaborate closely with Client Support and GTM teams to triage and prioritize support requests;
• Monitor production systems and respond quickly to alerts, incidents, and performance degradation;
• Ensure issues are resolved within established SLAs while maintaining a high level of client satisfaction;
• Support architecture updates, integrations, and dependency changes impacting event functionality;
• Maintain and improve backend and frontend systems powering hiring events and lobby experiences;
• Take ownership of deployments, code merges, and production releases;
• Help lead, mentor, onboard, and support other engineers joining the team;
• Use data and logs to investigate and troubleshoot production issues effectively;
• Contribute to technical priorit...