As Senior Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.

• o Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
• o Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
• o Maintain accurate, real-time incident timelines and post-incident documentation.
• Troubleshooting & Restoration
• o Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
• o Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
• o Perform ta...