What You Will Do
• Lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service.
• Oversee staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately.
• Monitor and achieve operational KPIs, including SIMS accuracy, shrink reduction, safety, and compliance.
• Resolve escalated customer issues and operational challenges quickly and effectively.
• Conduct daily safety walks, maintain hazard-free staging areas, and ensure equipment is operated safely and in compliance.
• Participate in picking, staging, and fulfilling activities as needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Serve as Manager-on-Duty (MOD) when assigned, providing store-wide leadership and ensuring service standards are met.
• Powered Equipment Certificatio...