📍 Local Job Near You
FTTH Production Agent (call reception) | Casablanca (Morocco)
Confidential
📍
Morocco, Morocco
Location
Morocco
Posted
May 30, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job :
Monitor and support field technicians via incoming calls (hotline)
Schedule customer appointments (outgoing calls)
Perform qualifications in the instances' tools
Handle customer complaints by providing quick and effective solutions
Required profile :
Bac+ 2/3 maximum in computer networks
Proven experience in technical hotline or customer support
Basic technical knowledge in fiber connection (FTTH)
Ideally, initial experience in the telecommunications field
Excellent oral communication in French
Ease in customer relations
The Production Agent provides technical support via hotline and operational monitoring of fiber connection interventions. He/She is in direct contact with field technicians and customers to ensure service quality and smooth operations.
Main tasks
Required profile :