Job Description - Duty Manager (with Pre-Opening) About the Role Reporting to the Front Office Manager (FOM),the Duty Manager (DM) is responsible for overseeing the daily operations of the Front Office during assigned shifts, ensuring seamless guest experiences, operational control, and adherence to brand standards. During pre-opening, the Duty Manager plays a key role in operational readiness, team training, simulation exercises, and opening execution. Post-opening, the Duty Manager serves as the senior manager on duty, managing guest relations, service recovery, VIP handling, and cross-department coordination. The role requires strong decision-making capability, emotional intelligence, and visible leadership presence. PRE-OPENING RESPONSIBILITIES Operational Readiness Support Assist Front Office Manager in developing SOPs for: Check-in / Check-out procedures VIP arrivals and suite handling Emergency response protocols Service recovery standards Participate in PMS system testing and v...