Responsibilities

• In the absence of Front Office manager take charge of the operations of Front office Department.
• Ensures guests have a smooth-running stay at the hotel.
• Act as the bridge between the front and the back office.
• Ensure that all guests experience a fantastic stay.
• Ensure company standards for Front Office and guest services are met.
• Greet and register guests.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Develops high quality relationships with guests throughout their stay.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Oversee and supervises guest’s arrivals and departures with the Front office Manager and Duty managers.
• Provide high level of customer service and maintain a high profile in the day-to-day front office operations.
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