**Duties and Responsibilities**

As Front Office Supervisor, I will assume full responsibility for the efficient operation in the following:

+ Review arrivals and departures to plan for the next day’s activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved.
+ Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
+ Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
+ Implement and maintain guest recognition program.
+ Assist in scheduling, training and providing feedback to Front Office Receptionist.
+ Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
+ Ensure all equipment of the department is kept clean and in good working condition.
+ Upkeep Six Senses guidelines and standards of ...