Front Office Supervisor

TROVE Hotel Johor Bahru

19 November 2024

Responsibilities

• Front Office Supervisor responsible to ensure smooth and efficiency of front office operation. She/He must assist Duty Manager/ AFOM/ FOM in the absence of them in any way on operation, assist GSA, concierge and bellman during required period.
• Provides courteous and efficient and if possible, complies with each and every guest’s request.
• Supervises the receptionists and ensures the smooth operation of the registration, mail and key as well as the concierge counters.
• Able to manage front office system imposed by hotel.
• Train and guide or assign new staffs or trainee with buddy.
• Assist staff with expediting problem payments (e.g., problems processing credit card).
• Follow up with guest regarding satisfaction with guest-related issues.
• To be responsible for the preparation of all necessary mat...