Job Description

We are currently looking for a new Front Office Supervisor to work with the Front Office Manager at Ibis Bristol Centre.

Responsibilities

Supervisory Role:

• Oversee the team and ensuring a smooth process.
• Training and induction of all new staff to agreed standards.
• Receive feedback from guests and ensure quick and effective handling of issues.
• Deal with complex enquiries and complaints from clients relating to reception functions.
• Manage daily issues that may arise within the team.
• Participate in monthly team meetings.
• Communicate effectively with other team members.

Reception Duties:

• Extend a warm, efficient welcome for customers.
• Check in and check out of guests’ procedures on the Information Technology system installed at the hotel.
• Respond to phone calls and occasionally take bookings.
• ...