Responsible for providing supportive functional assistance to Front Office as well as other departments; interacting with guests and other stakeholders within the property.

Accountable for maintaining efficient and seamless operations in Front Office, as well as supporting other operational departments when necessary. Acting as Manager on Duty in the hotel during specific time periods (including late evening, night, and early morning).

JOB OVERVIEW: Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. Adhere to all brand standards and desk merchandising.

DUTIES AND RESPONSIBILITIES:

• Manage all aspects of front desk operations for assigned shift. Schedule employees to ensure proper coverage.

• Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and pro...