Role purpose:

Support the marina team in delivering a welcoming, friendly and professional experience to all guests and visitors. Help customers with their daily needs and ensure smooth front office operations during the busy season.

Key Accountabilities

• Welcome customers and visitors to the marina
• Support guests during arrival and departure
• Answer customer questions in person, by phone or email
• Support enquires, mooring sales, invoices and booking administration work.
• Handle customer requests in a friendly and professional manner
• Handle and Support collection processes, by mails or outbound calls
• Assist with check-in procedures and customer documentation
• Help maintain customer information in the system
• Work closely with marina teams to ensure excellent customer service
• Assist with general front office and administrative t...