What you’ll do…

• To take overall responsibility for the management of the front office teams, ensuring guests are well cared for and guest expectations are exceeded.
• To ensure that all hotel standard operating procedures are trained and adhered to.
• To own the Front Office P&L contributing to annual budget planning and ensuring expenses are kept in line.
• To own all quality evaluation processes and strive to improve all qualitative metrics.
• To take ownership of problem solving and ensure guest satisfaction levels are the highest possible.
• To pro-actively identify opportunities to improve and enhance processes and procedures across front office.
• Responsible for the accurate completion of all people documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
• To coach and develop the team, ensuring that they are well moti...