Duties:

• Ensure smooth, efficient, and guest-focused Front Office operations at all times.
• Achieve budgeted room revenue and upsell targets for the Front Office in collaboration with Revenue and Sales. Ability to manage several budgets.
• Maintain and improve guest satisfaction scores and online reputation related to Front Office service delivery.
• Ensure full compliance with hotel policies, SOPs, brand standards, and applicable legislation (including health and safety, POPIA, and fire regulations) within the Front Office.
• Lead, coach, and develop the Front Office team to achieve performance standards and career growth.
• Drive effective communication and coordination between Front Office and other departments (Housekeeping, Maintenance, Food & Beverage, Security, Finance).
• Operations Management
• Guest Experience and Service Recovery
• People Management
• Financial Management and Report...