Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard, and Guest Services/Front Desk. This position directs and works with managers and employees to carry out procedures ensuring an efficient check‑in and check‑out process. It ensures guest and employee satisfaction and maximizes the financial performance of the department.

Candidate Profile

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
• 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Maintaining Guest Services and Front Desk Goals

• Manages day‑to‑day operations, ensuring the quality, standards and meeting the expectations of the cu...