**What’s the Job?**

Reporting to the Hotel Manager, the Front Office Manager oversees the daily Front Office operations including Reception, Guest Experience, Concierge, Bell Services and Telephone Operations.

This role plays a key leadership function in ensuring operational excellence, driving guest satisfaction, enhancing IHG One Rewards engagement, maintaining brand standards and maximising front office commercial performance.

The ideal candidate is highly visible, hands-on, operationally strong and passionate about delivering exceptional hospitality experiences.

**Key Responsibilities**

**Guest Experience & Operations**

+ Lead and manage day-to-day Front Office operations across all guest touchpoints
+ Deliver seamless arrival, in-stay and departure experiences for hotel guests
+ Handle and resolve escalated guest feedback and service recovery professionally
+ Ensure compliance with Holiday Inn and IHG brand standards