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Job Description
JOB SUMMARY
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
SCOPE / BUSINESS CONTEXT
Titles of Direct Reports – Assistant Front Office Manager, Guest Services Manager, At Your Service Manager, Executive Lounge Manager, Guest Experience Manager
CANDIDATE PROFILE
Experience:
Skills and Knowledge