POSITION PURPOSE

The Front Office Manager is responsible for the coordination and supervision of the Front Office department.

The Front Office Manager makes business decisions for the unit, taking into account the Hotel’s philosophies, policies, standards and procedures and is responsible for both the day to day running and longer-term strategic development of the Department.

ESSENTIAL FUNCTIONS

•Provides guidance and direction to the front office team, including setting performance standards, people development, monitoring performance, etc

•Responsible for the preparation of departamental cost budget.

•Conducts department meetings and continually communicates a clear and consistent message regarding the FO goals to produce desired results.

•Take a leading role in positively representing the company with guests, reinforcing a customer foc...