**Key Responsibilities:**

**1. Guest Handling**

+ Welcome guests warmly and ensure a smooth check-in and check-out process
+ Provide accurate information about hotel services, facilities, and local attractions
+ Handle guest queries, requests, and complaints promptly and professionally
+ Ensure a positive first and last impression for all guests

**2. Front Desk Operations**

+ Manage reservations, room assignments, and billing procedures
+ Maintain proper records in the Property Management System (PMS)
+ Coordinate with housekeeping for room readiness and special requests
+ Ensure lobby and front desk area is clean and presentable

**3. Service Standards**

+ Follow IHG / Holiday Inn Express brand standards and SOPs
+ Maintain grooming and hygiene standards at all times
+ Deliver consistent and high-quality guest service

**4. Communication**

+ Coordinate with other departments (Housekeeping, En...