**Key Responsibilities:**

**Guest Service:**

+ Greet and welcome guests in a warm, friendly, and professional manner.
+ Perform efficient check-in and check-out procedures as per brand SOP.
+ Handle guest inquiries, requests, and complaints promptly and courteously.
+ Ensure guest satisfaction by anticipating needs and exceeding expectations.
+ Maintain complete knowledge of hotel services, facilities, room types, and local attractions.

**Operations:**

+ Manage room reservations and update PMS accurately.
+ Ensure accurate billing, payment processing, and cash handling.
+ Coordinate with Housekeeping and Maintenance for room readiness and guest requests.
+ Maintain proper records and reports during shift handover.
+ Follow up on wake-up calls and special guest requests.

**Brand & Compliance:**

+ Adhere to Holiday Inn Express grooming and uniform standards.
+ Follow IHG brand standards, policies, and proced...