**Job Identification:** 212621
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

• Manage front desk operations by completing a checklist of important daily tasks determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests.

• Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.

• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Doubletree by Hilton Standards.

• Monitor performance of staff with performance evaluations and discipline issues.

...