Responsibilities

• Team Leadership: Supervise and lead a team of front desk associates including training, scheduling and performance management.
• Guest Relations: Oversee guest check-in and check-out processes ensuring a seamless and welcoming experience for all guests.
• Problem Solving: Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.
• Operational Support: Managing daily operations of the front office including room assignments, inventory management and cashiering.
• Quality Assurance: Ensure adherence to company standards and policies maintaining high levels of cleanliness, organization and professionalism at all times as per LQA Brand Standards.
• Communication: Liaise with other departments to coordinate guest requests, room maintenance and special accommodations.
• Emergency Response: Act as a poi...