Front of House Team Leader

Chick-fil-A Saraland

Position Overview

The Team Leader is responsible for leading the restaurant during assigned shifts, ensuring exceptional guest experiences, strong operational execution, and a positive team environment. This role serves as the point person on shift—coaching team members, solving problems in real time, and upholding Chick-fil-A standards of food safety, speed, accuracy, and hospitality.

Team Leaders set the tone for the shift and play a critical role in developing team members and protecting the culture of the restaurant.

Key Responsibilities

Shift Leadership & Execution

• Lead assigned shifts by directing team members
• Ensure operational excellence in speed of service, accuracy, cleanliness, and food safety
• Monitor guest flow and adjust staffing and positioning as needed
• Resolve guest concerns promptly and professionally