We’re introducing a new and critical role at Healix: Front Line Desk Manager, responsible for leading the global delivery of our 24/7 Front Line Desk operations.

This role sits at the very start of the case lifecycle—ensuring every client interaction is handled with speed, accuracy and clinical/operational integrity. You’ll oversee the consistent delivery of high-quality case intake, triage, risk and eligibility assessment, enabling safe, seamless progression across our global assistance network.

You’ll combine hands-on leadership of the UK team with broader responsibility for setting standards, driving performance and embedding consistency across international hubs.

What we’re looking for

Experience

• Experience leading front-line or contact centre operations in a 24/7, high-volume environment