Job Description

This role involves managing client communications across multiple channels, coordinating with various internal teams, maintaining documentation and tracking systems, and ensuring compliance with AMLA regulations.

Phone Calls

• Handle client phone calls addressing routine concerns such as provider accreditation, doctor availability, reimbursement updates, LOA issuance, and assistance during ailments.
• Coordinate with the Front‑End Team for meeting‑related concerns to ensure seamless call transitions.
• Collaborate with other departments to resolve client issues efficiently.
• Provide guidelines and procedures for troubleshooting common issues and escalating complex problems to higher‑level support when required.

EMAIL MANAGEMENT

• Manage and respond to client emails in the centralized repository.
• Respond promptly with accurate, comprehensive information.
• Colla...