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Home › Jobs Near Italy › Front Desk/Agent Turnant - Season 2026 - Borgo Pignano Florence (EN)
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Front Desk/Agent Turnant - Season 2026 - Borgo Pignano Florence (EN)

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Château de Mercuès
📍 Florence, Italy
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Location Florence
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Posted June 19, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Description

The Front Office Agent is the heart of the guest experience at our 5-star hotel. You are the first and last person our guests see, setting the tone for their entire stay and leaving a lasting impression. This isn't just a desk job—it's about creating a seamless and luxurious journey for every person who walks through our doors.

MAIN DUTIES AND RESPONSIBILITIES

  • Ensure that all guest preferences noted in the reservation are recorded and honoured.
  • Collaborate with Housekeeping and Maintenance to ensure the guest room is ready for arrival.
  • Welcome guests at check-in and check-out while adhering to service standards.
  • Actively promote hotel services and amenities such as room upgrades, dining and SPA experiences
  • Manage guest requests in person, via phone, or through email/WhatsApp.
  • Respond to every guest need with courtesy and attention to detail.
  • Stay updated on local attraction...

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    📍 Location Details

    🌆
    City
    Florence
    🗺️
    Country
    Italy
    🚗
    Commute
    Local Area

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